My teen is traveling solo on a global flex pass. When they add a journey to the pass, it generates a QR code. But then it disappears. They have to keep adding the same journey to get a new QR code. They are currently on a train in Switzerland, on their way to France, and the QR code has disappeared mid-journey. They have had to re-add the journey 3 times today. It’s on an apple phone, if that matters. Do you know what the problem is or any fix? Thank you so much!
Hello. My teen is traveling solo in Europe and has a Eurail Global pass. Their first day of travel is coming up, and the website says there’s a train leaving Orsieres, Switzerland at 13:44, no seat reservation required. The SBB website confirms this. But when my teen looks on the app, they can only see trains leaving one hour before and one hour after. Help please?Thank you!
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