On my previous journey, there are a total of 4 days that I will need to activate my EURAIL Flexi pass to travel between countries, however, I was not able to activate the pass on any single day. I already contacted the customer service but they only reply that they would response within 48 hours, but until now, there are still no response. And because of that, I need to pay for a train ticket fee, which I should no be paying because I already purchased the Eurail pass. Is it possible to refund the ticket fee, since this issue is the Eurail’s responsibility?
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