Hi community! On March 28 I bought a global pass in paper format. It should have arrived on or before April 28, according to the same Eurail.com information, but the pass never arrived. I searched in PostNL track and trace and it appeared that the package had been sent to my country Chile. However, when I called the post office in my country and asked about the package, they told me that it had not cleared customs yet, so the sender (Eurail) was responsible for the problem. I am traveling today, April 30, and obviously I will not have the pass in my possession.My query is as follows: in Lisbon, will I be able to claim Eurail and demand a change of pass, from paper to Mobile? It's possible? Or will I have to settle for losing my money?Note: I recently discovered this forum. Too bad I didn't know about your warnings about Eurail and its passes.
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