I have the 3 month global pass through eurail, I have the mobile app version and as of recently the pass has disappeared from my app. I have been traveling for a month now and have not had a single issue. I have tried uninstalling the app several times as well as restarting my phone and making sure that my phone and app are up to date, no resolution. When I try to re add my pass it says error. I have contacted support but I’ve only read online that they are notoriously bad with aid and take days or weeks to respond. I have a train set for tomorrow and have already bought my seat reservations but I can’t access my train tickets. The customer support is non existent and practically useless witch should not be an issue for a pass I paid $800 for. Please if anyones has a resolution or if there’s anyways to speed up the customer support service please write to the conversation.
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