I made a mistake the 1st time I used the app to reserve a train ticket. I bought the 2 months with 10 days of travel. The ticket used 2 days of travel so i deleted that ticket and was only able to delete one of the travel days as the ticket day was the current day. In the 1st 10 minutes of playing with the application i had permanently lost a day of travel. I have sent multiple emails to the help in the application all I get is the automated response and then later an email asking for my opinion on how well they dealt with the problem. I have yet to be at contacted by a single person I went to the train station ask for help there and was told they couldn't help me because it was a problem with the app if I had a paper ticket they could fix the problem. This is been ongoing now for a month I only have two more weeks of travel. I can only assume that they figure if they ignore me long enough the ticket will expire and they won't have to do anything. The complete lack of support and hel
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