Hello. I just had an absolutely terrible experience using Rail Europe. I purchased a ticket about two months back and have the app where the confirmation email says my tickets are. I clicked view ticket on the app and no QR code appears for the conductor to scan. The conductor would not accept my ticket without this code even though I paid for the ticket. She charged me for another ticket that was much more expensive and was very rude to me about not having the QR code for her to scan. Rail Europe can you help me with this? I need to be refunded as I already purchased the ticket with you guys.
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