Topics started by jrestar

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J
Full steam ahead
jrestarFull steam ahead
asked in Eurail & Interrail Passes

Unable to add trip to my pass - received a fine and no refund

Hello all,I wonder if somebody can help me. We went to board the glacier express on May 12, 2022 and I tried to add the trip to my pass and I was unable to do it in the app. However, I was successful to add the rest of my trip. I bought the Global pass for 7 days travel within 21 days. I tried asking for help with 2 OBB offices one in Bern, Switzerland and one in Brigs before hopping into the Glacier express. Both had told me that the glacier express should be covered by the Eurail pass. When we board the train I explained to the conductor my issue. The conductor proceeded that if I’m not able to produce a ticket that he has to charge me and to sort the issue with Eurail. He charged me 1,165.00 swiss francs for the 5 of us. He gave me the receipt and stating that I could not activate the train tickets in the app. I e-mailed Eurail right away that day and attached the receipt and the issue. 1 month later I got an e-mail from Eurail and stated that there will be no refund will be issued

6
J
Full steam ahead
1 year ago
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