Hi. I bought a 2 month global pass and messaged supporton the 13th June, asking how I can apply for acomplimentary caregiver pass, as I am planning onactivating the pass in late July or early August. Iunderstand that the support are overwhelmed withrequests at the minute but I am seeing customers sayingthey have waited 3 weeks or a month for a reply. I'm quiteworried that by the time support reply telling me whatevidence I need to send, as well as the time they'll take toreview evidence and get back to me, that it'll be too latefor me to go. Am I justified in this or should I be expect toreceive help soon? Also, do I need to include the carer’s name in the email, so that they can issue the complimentary pass with the carer’s details already input, or will I be given a blank pass so that I can input the details? This is important as I receive care from a team of carers, so the carer that travels with me will be decided by what date I set off and their availability - meaning they need ad
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