Hi. I bought a 2 month global pass and messaged support
on the 13th June, asking how I can apply for a
complimentary caregiver pass, as I am planning on
activating the pass in late July or early August. I
understand that the support are overwhelmed with
requests at the minute but I am seeing customers saying
they have waited 3 weeks or a month for a reply. I'm quite
worried that by the time support reply telling me what
evidence I need to send, as well as the time they'll take to
review evidence and get back to me, that it'll be too late
for me to go. Am I justified in this or should I be expect to
receive help soon? Also, do I need to include the carer’s name in the email, so that they can issue the complimentary pass with the carer’s details already input, or will I be given a blank pass so that I can input the details? This is important as I receive care from a team of carers, so the carer that travels with me will be decided by what date I set off and their availability - meaning they need advance notice. It really is urgent as I won’t be able to travel this summer otherwise. Thanks
Best answer by AnnaB
View original
