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ERROR message when reserving seats witn payment

  • 28 April 2023
  • 2 replies
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Please help! I’ve been trying to book seats on a train from Bratislava to Budapest and Budapest to Kisvarda. Everytime I try to pay, I fill in my credit card info and I get the prompt: “Something went wrong. Please refresh the page. “EVERY TIME!! I’ve tried booking them seperately and it still happens! Not sure if this is a mistake on my side or the site. Nothing happens when I refresh the page, they just make me do the whole process all over again just for it to end up on the prompt again. What can I do?????

I’m doing this on my IPhone btw! 

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Best answer by AnnaB 28 April 2023, 19:37

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Do not book seat reservations on interrail.eu for those trains. They are more expensive than in reality + they add 2€ booking fee per person per train.

Instead use tickets.oebb.at : 3€ (optional) seat reservation (no booking fee). Add Interrail as a discount and select one-way tickets

As Anna said, interrail.eu is the last place to book seat reservations

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The recommendation from the experienced travellers in the community is to only make reservations through the Eurail website if no other options are available. Please read more about that below. 

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity. 

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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