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Paper Reservation for SNCF Marseille to Madrid did not arrive and train fully booked

D

Hey guys,

I’ve been a lurker since I bought my 2 month global pass but it seems like it will fail on the 5th day.
Our ticket were supposed to arrive two weeks ago with PostNL but unfortunately the postman marked the parcel as refused without trying to deliver it or ring our bell or give the neighbors or give it to the post office . The parcel is now it’s on its way back to interrail. I tried to contact interrail via email and chat support but they’re not answering. I talked with PostNL but they apparently don’t have any control over it and only the sender can resend it. I talked with SNCF but the woman said she can’t book me another ticket because it’s booked out. We are leaving Germany in 3 days. Marseille is our second stop after Paris. 

Does anybody know what other options there are? We have reservation but we don’t have the paper ticket. Can we get a copy ticket in Paris office? Do you think interrail will ever answer to us? Even if they do will it every arrive on time? Do you thinks can enter the train and explain everything to the controller?

This has been the worst experience thus far because of how unexpected it was and how undigitalized everything is.

I would be happy over any help, support or guidance on how we can solve this.
 

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Best answer by AnnaB 25 July 2022, 18:23

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A
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This is a question for Customer Support. Please use the form below to contact them.

https://eurail.zendesk.com/hc/en-001/requests/new

It is important that you write the start date of your travel.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
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To be honest I think that you will have to try to make a new reservation or to make the travel with trains that do not require reservations. Please read more about other ways to make reservations below. 

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
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It's too late now but this reservation can be booked via DB, at a ticket office or by phone, without any fees.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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