Unable to make seat reservation Zurich - Milan, Milan- Cannes, Cannes - Paris - website takes me back to homepage

  • 4 July 2022
  • 3 replies

Hello, I am trying to make seat reservations through the Eurail online website for 3 routes (Zurich to Milan, Milan to Cannes, Cannes to Paris). It allows me to add all of them to my “My Cart” but when I click on the “Traveler information”, the website glitches and takes me back to the landing page.


Please help! Is this a website malfunction? 


Best answer by AnnaB 4 July 2022, 08:32

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Userlevel 7
Badge +9

The advice from the experienced travellers in the Community is to only make reservations through Interrail/Eurail when no other options are available. 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 



The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 



The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and ticket in addition to the fee for the seat reservation.


Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.


 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Userlevel 7
Badge +5

Z->M: do when in th swiss at counter, ist 11€

M->C: NO dirct train-In IT only as far as ventimiglia (IC train-again at counter or via€) THen bad news: this line in FRance is in the region PACA which has announced to NOT accept passes anymore from 1/7 last.  A normal ticket will cost around 10€ (estimate)

C->P: call SNCF

Userlevel 4
Badge +2

I appreciate that this response is too late to be useful, but this was likely caused by a server error on our reservation at the time. This has thankfully been resolved. Should any other traveler ever experience the same thing, we advise to use the alternative reservation methods. You can find detailed advice in the post linked by @AnnaB above.