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Urgent: Pass Cover Number for seat reservation (mobile pass)

D

I'm trying to make a seat reservation for the TGV 6035 from Paris Gare de Lyon to Montpellier Saint-Roch at 15:12-18:41 on 22/05. The Eurail website says that prices are unavailable for this train. 

 

If I try to book through travel.b-europe.com instead, there are still some available seats. However, in order to book my seat, the website requests a Pass Cover number in the "Ticket Details" section. Since I have a mobile Eurail pass, I do not have a Pass Cover number and am unable to complete the reservation.

 

How can I receive a Pass Cover Number? Is there an alternative way to book a seat on this train?

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Best answer by Anonymous 12 May 2022, 10:35

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David Cotton
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Pleased to say the pass cover numbers turned up at 8:23 am today by email.

 

It would appear that Customer Services don’t work over the weekend so couldn’t respond to our email but have done it at the first available opportunity.

 

The email address to use is support@myinterrail.co.uk

 

Good luck and thanks for the excellent support on here.

A

@Magdalena could you help?

Already did. :) 

C

Hello, I have the exact same issue. Can you help me out as well, @Magdalena?

 

For some reason, it doesn’t seem to be possible to book via interrail’s booking system right now in France’s TGV/SCNF (e.g. Narbonne → Barcelona, or Strasbourg → Montepellier, or Paris → Lyon, etc), even though the reservation seat price does show up if logged out. I can book via https://travel.b-europe.com/eurail-ge/en/booking-tgv  but it asks for the “Pass Cover Number”

David Cotton
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Have just come off the phone to SNCF but no progress.

They were very efficient but explained they cannot make seat reservations on our behalf. She recommended going to a ticket machine (we are still in the UK!) or the Eurail website. This website says “Prices are unavailable” and that tickets may be sold out. We know this isn’t the case as SNCF told us there are 22 seats available.

Any further ideas gratefully received. 

C

hi @rvdborgt. FYI if you find it interesting, it was:

Strassbourg → Montpellier (7:00AM) -- interrail shows €10 (if logged out) - the ticket I got from the machine (TGV-inOui) says “price €20”. I’m on the train right now, it’s about maybe just over half-full.

The rest of the trip was Montpellier → Narbonne which shows as €10 on Interrail and Narbonne → Perpignan which shows as free on Interrail. The ticket (same pdf, different pages) has different layout and doesn’t show the price.
 

I’m still lacking the reservation from Perpignan to Barcelona, but I will take your advice and either find a ticket office or call them. Although I still think something is wrong with interrail’s system as it shows the price (if logged out) but is not bookable (if logged in).

 

R
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Strassbourg → Montpellier (7:00AM) -- interrail shows €10 (if logged out) - the ticket I got from the machine (TGV-inOui) says “price €20”.

If you're logged out, there is no availability check, so the price you see is not necessarily available.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
R
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They were very efficient but explained they cannot make seat reservations on our behalf.

Did they say why? Many people have bought their reservations there, so it does not seem to be true.

Which exact train are you trying to book? (origin, destination, date, departure time)

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
David Cotton
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Thanks for the reply. The lady we spoke to was very helpful and spoke good English. However, she reiterasted several times she was unable to help.

 

The train we are wanting to book is as follows:

TGV 9870 from Lille to Strasbourg at 08.01-11.05 on 26/05

 

R
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SNCF can certainly book that train, including over the phone. Price is 20€.

And it's a disgrace that Interrail still haven't solved the bug that prevents their website from showing these 20€ fares.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
David Cotton
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Maybe it was just the operator we got? I will give them another try.

I do really appreciate you trying to help with this.

P

Hi @Magdalena 
Can you please help me with getting pass cover number too as I need to book on t-europe website. I have sent you PM with my digital pass nos.

 

Thanks

A
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Hi @Magdalena 
Can you please help me with getting pass cover number too as I need to book on t-europe website. I have sent you PM with my digital pass nos.

 

Thanks

@priyanka.gupta06 

You can use the Pass Cover Number generator to get your PCN

https://community.eurail.com/news-and-announcements-39/pass-cover-number-generator-is-live-5653

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
David Cotton
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Have eventually got through again and I’m getting the same response from a different customer services agent i.e. It is not possible for them to make seat reservations on their system.

 

They say I must go to a French train station where they will be able to make seat reservations – other than that I just have to hope inter Rail get the website back online by the looks of it.

R
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Sounds like they’re lying to you.

Last August, I tried to book reservations via them and the agent informed me they had just decided (!) not to sell Interrail reservations anymore via phone.

Some months after that, people reported they could buy reservations again from SNCF by phone.

In any case, there is no technical reason why it wouldn't be possible.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
R
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@Magdalena could you help provide me a Pass Cover Number? I’m trying to reserve on b-europe website and it won't let me book without it. Thanks in advance! We are running short on time and incredibly stressed =(

You can now generate one yourself.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Matthias

I have the same issue :( Need the pass cover number.

M

Hi I am in the same situation and need a pass cover number can someone help me please

A

I'm trying to make a seat reservation for the TGV 6035 from Paris Gare de Lyon to Montpellier Saint-Roch at 15:12-18:41 on 22/05. The Eurail website says that prices are unavailable for this train. 

 

If I try to book through travel.b-europe.com instead, there are still some available seats. However, in order to book my seat, the website requests a Pass Cover number in the "Ticket Details" section. Since I have a mobile Eurail pass, I do not have a Pass Cover number and am unable to complete the reservation.

 

How can I receive a Pass Cover Number? Is there an alternative way to book a seat on this train?

Hi @dalil, I can help you :)

I sent you a private message. :)

R
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Userlevel 7
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@Magdalena could you help?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Constantin Onutu

@Magdalena Hi! Can you help me with the same problem? I need a Pass Cover Number for seat reservation. I already sent a message to custom service, but I did’t receive any answer. My travel starts in one week. Thank you!

Traveling by train in Europe is the most beautiful dream come true!
X

@Magdalena could you help provide me a Pass Cover Number? I’m trying to reserve on b-europe website and it won't let me book without it. Thanks in advance! We are running short on time and incredibly stressed =(

Thanks!
Samit Bhakta

I have the same issue.

Magdalena I sent you a private message with pass number starting with EU. Can you please help?

 

J

I am in the same situation as all the people above.

I am trying to book TGV trip Paris to St Jean de Luz return trip for Wednesday 29 June and return on 7 or 8 July (haven’t decided yet!) - but it is not allowing me to do so via the interrail website. 

Tickets are currently available at https://travel.b-europe.com/eurail-ge/en/booking-tgv#TravelWish

 As my family are currently in 2 different mobile interrail pass do I need 2 “Pass Cover Number”?

I hope that you can help me with this issue as soon as possible.

 

J

I am also in the same situation if anybody can help. Thanks in advance

R
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TGVs in, from/to France can also be booked by phone via SNCF (press #85 for English). No pass cover numbers needed, no booking fee, but the call is not free of course (it's a normal phone number though, no premium number). Reservations are sent via e-mail.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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