My connection is Ok, can search and add journey on app. However, when add a pass, it shows message “it looks like you’re offline”. My phone phone's calendar settings is Gregorian, timezone automatic and the 24-hour time display is switched off.
Help me! I am in travel now.
Best answer by AnnaB
Have you contacted Eurail Customer Support? If not, do that ASAP. Use the link below and write that you are currently travelling.
https://eurail.zendesk.com/hc/en-001
Try these:
Turn airplane mode on and off
Stop and restart the app
Update app through app store
Restart phone
Try these:
Turn airplane mode on and off
Stop and restart the app
Update app through app store
Restart phone
I did, I downloaded also on my PAD. Same offline message. So disppointed.
Have you contacted Eurail Customer Support? If not, do that ASAP. Use the link below and write that you are currently travelling.
https://eurail.zendesk.com/hc/en-001
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
