Broken phone and I am not able to add pass to new phone.

  • 9 April 2022
  • 3 replies

My phone was broken yesterday with my pass on it, and I can not add it on my new phone until the other is deactivated. I have trips coming up over the next couple of days, I really need help. @Nanja 


Best answer by Sven 9 April 2022, 07:29

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3 replies

Userlevel 4
Badge +8

You must send a message to customer service. They alone can help you with this!


Also try it via Messenger and Twitter. I think they respond faster there.


Or contact customer service here Customer service

Userlevel 7
Badge +15

@Riley Qualls  as Nanja is here mostly online on Standard Workdays Monday-Friday and she will refer you aswell to the customer Service. I recommend to fill the ServiceForm from the link provided by @Sven 

Thank you!