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Can't connect pass - it says it's connected to another device


Hello, I have a problem with my mobile pass, I can’t connect it, it says I’m already connected to it in another device but I’m not. Can you help me please I beg you I’m supposed to go in a couple of days. 

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Best answer by Al_G 25 July 2022, 08:45

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Userlevel 7
Badge +9

Thank you so much !! Is there a phone number I can call because the customer service email don’t answer me

No, there is no phone number to call.

Thank you so much !! Is there a phone number I can call because the customer service email don’t answer me

Userlevel 7
Badge +4

It can only be activated on 1 device and people regularly report that re-installing device will give this error as well.

 

You need to contact customer services to de-activate the pass, only then can you activate it on your phone.

 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Providing full and accurate info as well so they don’t need to get back to you repeatedly will make it more likely you get this sorted in time.

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