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Can't connect pass - it says it's connected to another device


Hello, I have a problem with my mobile pass, I can’t connect it, it says I’m already connected to it in another device but I’m not. Can you help me please I beg you I’m supposed to go in a couple of days. 

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Best answer by Al_G 25 July 2022, 08:45

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Userlevel 7
Badge +9

Thank you so much !! Is there a phone number I can call because the customer service email don’t answer me

No, there is no phone number to call.

Userlevel 7
Badge +4

It can only be activated on 1 device and people regularly report that re-installing device will give this error as well.

 

You need to contact customer services to de-activate the pass, only then can you activate it on your phone.

 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Providing full and accurate info as well so they don’t need to get back to you repeatedly will make it more likely you get this sorted in time.

Thank you so much !! Is there a phone number I can call because the customer service email don’t answer me

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