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can’t get a reservation, can’t use my (first) travel day

  • 16 February 2023
  • 2 replies
  • 143 views

Hi!

I have bought a 4-day in a month global pass. I had activated it for today thinking I could take the connection Bonn-Stuttgart-Ulm-Pordenone, Ulm-Pordenone serviced by a NJ. I would depart in the evening and get there in the morning. So I activated the pass and then tried to reserve a seat but I couldn’t. Now any other connection is such that I need to use two travel days and I do not intend to do it because it undermines the whole rationale for why I bought the pass in the first place. I would like to get the pass deactivated and my travel day back or at the very least my travel day back. I tried to contact support via both the bot and the app, but I don’t even get a confirmation mail. What am I supposed to do?

2 replies

R
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This is why you should never activate your pass in advance, certainly not when you first need to check seat availability, which can be done without activating a pass (or even without having a pass).

Only customer service can help you. The best way to contact them is via this form:

https://eurail.zendesk.com/hc/en-001/requests/new

Mention by when you would need the travel day. I'm not sure though whether they can deactivate a pass.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
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Userlevel 7
Badge +9

Never activate a travel day before you are 100% sure that you will travel that day. Please read more about that below. 

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity. 

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

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