Child passes not delivered. We want to have them added to our adult pass

I am so sorry that you have not been helped yet. Our customer service team is currently overwhelmed with an unprecedented high volume of requests at the moment which has unfortunately caused a backlog. We are working hard to helping everyone as soon as possible. Child passes need to be added to your order before checking out. Unfortunately we cannot add these passes once an order has been completed. You can arrange this through a pass exchange. Simply purchase new passes and be sure to include the child passes, get in touch with our customer service team with your old and new order numbers. We will then refund your old order. We do retain a €15 processing fee per pass. It might be useful to note that any reservations that you have will not be affected by a pass exchange. You can keep them as is. I will flag this for our team too to be handled asap.