day button doesn't respond

  • 15 August 2022
  • 5 replies

Userlevel 1

I have activated my mobile pass (updated to version 25.0.0) at my travel date (22/8) and entered two days’ travel. The first two days are now shown as “used.” But I cannot open “Show ticket” as clicking on the first day button does not work. Is this normal? Must I wait until 22/8 to be able to show the ticket?


Best answer by AnnaB 15 August 2022, 20:30

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5 replies

Userlevel 7
Badge +8

You should be able to show the ticket. Have you connected the journey to your pass?

But, the advice from the experienced travellers is to avoid to activate the pass and travel days in advance. Please read more about that in my next reply.

Userlevel 7
Badge +8

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 


The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 


The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Userlevel 1

@AnnaB  Many thanks for your speedy replies. In fact, everything hinges on your question, “Have you connected the journey to your pass?” for I found no information how to do this! I have now solved the problem, after discovering the on-off toggle to the right of the train times, clicking on which did the trick. I think this detail needs to be stated more explicitly here in the forum and on the website. (I’m 85 years old, and this is my first journey using the app, after happy travels with a paper pass for the past three years.)

As you see, I have not followed the advice not to activate the pass in advance. I see no harm in it, as I am 100% clear about my departure date. Your comments on this would be welcome.

Userlevel 7
Badge +10

Unfortunately many things can upset the best plans, especially at the last minute.

Up until 2359 CET (2259 UK time) of the day before you can cancel your journey, cancel the travel day and deactivate the pass. This saves your first travel day. After that any reason to move your day would mean losing that travel day.

The same goes for future travel days - if you add your train days in advance it creates a travel day, and then decide not to travel after 2359 CET of the day before you cannot save that travel day.

So hence the advice is to activate pass on the first travel day and your first journey literally minutes before you board the train.

Userlevel 7
Badge +5

So what if those jolly workers of this state-monopolist start yet another ´social movement´ by laying on a strike? (gréve). Or when the bushfires become so big in the heat that even the iron on the rails start to melt?