Didn't receive anything, but did pay.

Hi!

Yesterday I bought two Interrail global passes and I paid. The amount was taken from my bank account, but I did not receive anything. When I look at my order history, there is nothing, and I also didn't get any confirmation email. I checked my account and spam folder, but can't find anything. I also contacted customer service, but we are leaving within 7 days, so I thought I would try this to! 

Thanks in advance!