Solved

Getting Started: Questions Before Pass Activation

  • 15 July 2022
  • 3 replies
  • 103 views
M


I'm very new to Interrail. I just bought a 2 months mobile 1st Class Global Pass. It has not yet been activated but I'm planning on using it during my semester abroad in Switzerland starting mid-September. I have a few questions before doing anything wrong! 

  1. I put the UK as a residency country because that's where I lived when I bought the pass. Would that be a problem since I'm moving to Switzerland? All of my travels will be from Switzerland during my semester. I might've unintentionally escaped the out/in-bound rule for the home country, right? lol
     
  2. My pass has been sitting in my phone, unactivated. But I'm getting a new phone, what should I do to transfer the pass? 
     

  3. Apparently, when Rail Planner doesn't allow it, you can buy tickets and reserve a bed on Euro Night Trains direclty on OBB. Once I do that, how do I add it to my Rail Planner app? (picture below)

  4. Rail Planner doesn't allow

     

  5. On OBB, Zurich-Vienna's ticket + couchette costs 34€ for Interrail discount. But on the Rail Planner app, it's so much cheaper. I don't know which website to reserve with? Also, which option is the most comfortable from the ones listed on Rail Planner?

OBB
  1. Rail Planner App

     

icon

Best answer by AnnaB 15 July 2022, 23:03

View original

3 replies

A
Rank
Userlevel 7
Badge +9

You need help from Customer Support to disconnect you pass from your current phone if you get a new phone. Use the form in the link to make your request. Add your pass number and the start date of your travel to the request. 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Do you have a UK or a Swiss passport?

 

You will never have the reservations in the app as reservation are separate from the app.

 

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 

 

Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 

 

Reservations 

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and ticket in addition to the fee for the seat reservation.

 

Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
M

@AnnaB 

Wow thank you so much for your answers!

Regarding my new phone, how can I request help from Customer Support if I don’t have a travel start date yet since it's not been activated? Do you suggest I activate the pass with a date THEN request help, THEN deactivate the pass on my new device?

I actually have a French passport, and neither UK or Swiss. 

A
Rank
Userlevel 7
Badge +9

@AnnaB

Wow thank you so much for your answers!

Regarding my new phone, how can I request help from Customer Support if I don’t have a travel start date yet since it's not been activated? Do you suggest I activate the pass with a date THEN request help, THEN deactivate the pass on my new device?

I guess that you know approximately when you will be travelling. It doesn't have to be exact. Only if it is in the next days, the next weeks or later. Don't activate your pass.

I actually have a French passport, and neither UK or Swiss. 

Ok. Do you have a proof of residency in the UK? If your passport differs from your country of residence, you should bring some kind of proof of residency in that country. 

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.

Reply


Terms and Conditions & Privacy PolicyCookie settings