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Had to reset my phone. My pass was on the phone, now I cannot use my existing pass. Have just used 1 travel day and am currently travelling. Need a new pas number.

  • 19 September 2021
  • 2 replies
  • 135 views

Dear all. I am currently travelling on my 10 day travel pass and I had to reset my phone as it was not working any longer. Now I've lost my pass and the application says I cannot upload it again as it has been uploaded on another device (" my phone before the reset "). I still have many travel days left (almost all of them) and have many travel plans. I need to get a new pas number from Interrail as quick as possible...anyone have had experience with this? Interrail is very hard to reach.

Thanks for any help!

Kind regards Iris

2 replies

seewulf
Rank
Userlevel 7
Badge +15

@Nanja  can assit :) but as it´s weekend she is usually not online :)

You can write her a private message with your Email and Ordernumber :)
and maybe open a case via this form .

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
Iris Dijkstra

Thank you so much! I got an answer and have been able to add my pass to the application.

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