I have a mobile pass, but the app is asking for a paper pass. i can’t connect a pass to my trip

  • 22 July 2022
  • 3 replies


I could really use your help!

I am leaving tomorrow to fly to Europe. I have been trying to Connect my pass to a trip but I can’t. I have a mobile pass, but when I try to connect a pass, it’s asking for my paper pass info. I don’t have a paper pass.

(I purchased the pass that is good for 4 trips in a month.)

I am trying to book 29 July, at 9am Edinburgh to Paris, among other trips. But they won’t connect. 

I was able to book and connect my mobile pass for the first trip I booked. But none since. 

What do I do to get it to connect to my mobile pass and not have it ask for the printed pass?

I have reinstalled the app and tried it on different devices. 

Thank you in advance!!!


Best answer by Camilo. 2 September 2022, 21:19

View original

3 replies


Userlevel 7
Badge +7

You can only connect your pass to one Trip. All journeys that you will make have to be connected to the same trip.

The advice from the experienced travellers is to avoid to activate your pass in advance. This is even more important if you are travelling through several time zones before comming to Europe. So it is a good idea to deactivate your pass. Please read more below. 


Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. 


The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries. 


The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website.  You can look at the guide in the link:

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

 Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

 Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass, until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage  You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.

Userlevel 1
Badge +2

Hi @kelliemw 

First you would have to add your mobile Pass to the App. In the second step, it will ask you to add a trip to that specific Pass. You can then add the journey correspondingly to that Trip you created. 

If you are having issues, please contact customer support. 

I wish you a wonderful day!