Hi everyone! Hope you had a few good holidays.
I was wondering if anyone knows any direct email address for customer support?
All I can seem to find on their pages is chatbots..
Any one of you have any experience trying to get a deadline postpone for your pass activation?
Had some personal issues come up just before i wanted to start travelling which means I have to postpone the trip - and the deadline is on 14th of April.
Many thanks and wish you a good day,
The question regarding postponing the validity of the pass has just been answered in another topic. Please follow the link below.
https://community.eurail.com/eurail-interrail-passes-41/postpone-my-pass-8851
You can contact Customer Support through the form in the link below.
https://eurail.zendesk.com/hc/en-001/requests/new
OOk beste wensen. In dit geval-als ik het correct begrijp, zit er dus niks anders op als cancellen-en dat kost je sentjes-en nieuw kopen. ER staan vandaag versch vragen over zelfde kwestie hier-geldigheidstijd uitstellen, allemaal zelfde antw. Hopelijk kan je voor 15€ omwisselen+ bijbetalen tot nwe prijs voor ´23. In principe kan dat allemaal online.
Overigens: die datum doet me sterk denken aan de 50% sale van 50 yr: ALS dat zo is, dan heb je pech en valt er niks te ruilen/omwisselen. Waarmee maar weer opnw blijkt dat volledige info geven vaak een moeizame zaak is.
If you mention which exact pass you bought at which date with which exchange/refund conditions (see the invoice attached to the confirmation mail), then people can give the options you have.
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