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Is it necessary to use the Inbound & Outbound entitlement?

  • 10 February 2022
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Angeline Poh
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@seewulf @EdM 

 

hi guys, my partner has called both DB & SNCF to book Paris - Barcelona on 31st march. 

 

SNCF said they can’t do any reservation on the phone 

DB said that they to write in to service-international@bahn.de to book the ticket. 

So he tried calling DB thrice. 3 times with 3 different customer service agent giving different answers. 

One mentioned, can’t book on DB please call SNCF / Renfe. Another said to write in to the above email and last one said can’t book for 31st march as the date is still too early to book. 

 

Please advise on how can i resolve this. French railway is making thing so troublesome. 

seewulf
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@seewulf

truly appreciated your help in answering my questions!!! 

Are you able to show me how did you manage to find the route for both Brussels - Dusseldorf - Munich & Ringshiem - Paris on DB? Cause for both of this route I’m unable to find the exact route that you posted:(  I changed some options via the Railplanner on Bahn.de like Stopover in Cologne 5hrs and as second Stop over is selected Düsseldorf :)

For Ringsheim - Paris i selected Strassbourg as Stopover and deselected afterwards for the second part of the Route Strassbourg - Paris ICE(TGV),IC(EC) that way i only got the reservation free TER to Paris ;) For beginners it´s quite difficult to play with select and deselect option in the Railplanner of DB :)

 

Also for Paris - Barcelona, the extra 10-15 euro is not stated on the Eurail reservation page so who will collect this fee?  The picture of your Journey in Eurail shows Paris - Barcelona your chart above the picture shows Paris - Barcelona + Barcelona - Mardrid thats why i assumed you wanna go further to Mardrid. The reservation Barcelona - Mardrid cost usually 15€ :) Means 72€ for Paris -Barcelona + Barcelona - Mardrid (2Pax * 15€ = 30€) In total arround 105€ for 2 Pax on top of the EurailPass :/ 

And to sum the total fee for Paris - Barcelona would be 72  + 15 (assuming the highest fee charged) = 87 euro for two pax. this is soo expensive…. I would ask my partner to try booking this route at the Spain train station but I’m still awaiting for @Nanja reply on my pass cover number via pm. 
France and Spain are one of the TOP 3 unfriendliest Railpass countries as Highspeed trains (In Spain almost All trains) need a reservation and especially International trains are expensive and have just limited seats for Railpass user :/ @mcadv Is getting crazy as quite a lot tourist wanna explore with a Railpass Spain & France and tap in this Touristtrap of Reservation Compulsory trains :) 

@Angeline Poh 
 

How i got your London - Cologne (5hrs break) - Munich result :)
How i got the reservation free Route from Ringsheim to Paris :)

 

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
R
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SNCF don't deserve customers :( and since August last year they refuse to do pass reservations via the phone. Calling RENFE is useless, except if you can pick up the reservation in Spain.

DB can book it, 31 March is not too far ahead, there are seats available, but too many DB agents don’t know how to do it. I’d say keep trying. @seewulf, is there anything they can say to help the DB agents to book?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Angeline Poh
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@rvdborgt 

my partner can pick up the paris to barcelona ticket in Spain train station since he is currently there. But do you know if Renfe hotline open on the weekend? as he will be going to Madrid on Monday and i know once ticket are booked, it has to be collected within 72 hours.  

 

 

I see, i thought all DB agent are trained in the basic aspect of booking train tickets. Hence i was confused when they said for 31st march can’t book…..

Angeline Poh
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@seewulf 

 

wow didn’t know there are so much more to selecting the route for trains. this is totally new ball game. 

Kudos to you for helping me out and everyone else !! :pray_tone1:

 

Is the highlighted in yellow message something to be worried about? Cause i remember someone mentioned in my previous post about switching train at Bonn instead.

 

Unfortunately, the free ride from Ringshiem to Paris leaving at 2pm is not in our favor to leave the theme this early…. i will have to pay extra euro to take the 432pm train…. And can i try to book it at spain train station or ideally just get it from eurail website? 

 

oh my gosh, i didn’t realised paris was till barcelona….. 

alright here is the paris to madrid. so for the 2nd part from barcelona to madrid i’m unable to book, so i would assume that i need to proceed to spain train station to book the seat with my pass cover number?

 

Angeline Poh
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@EdM 

HAHAHA I’m not in Spain currently but my partner is! But the second option is that he can call which operator to get this reservation done? 

And I guess for Ringshiem to Paris no choice to call the operator too ? 

Angeline Poh
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@seewulf 

omg can’t be more than grateful that you helped me to found the cologne train and thank you thank you for helping me so much on these long list of questions !! :) 

 

Last question do i need to activate my pass first before making reservation on any of the operator? Is a 4 days 1 month pass starting to travel on 23rd march. 

@EdM 

HAHAHAH is alright. I purchased it prior to 14th ! 

 

Angeline Poh
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@seewulf @rvdborgt 

I see! Shall pray hard he could get the ticket via phone call on friday or else it will be at the train station on Monday. 

Quick question for exchange or refund of seat reservation ticket purchased on DB website. 

I bought Munich to RIngshiem 27th march departing 1128am but now i would want to travel from Munich to Ingolstadt HBF station and from there 205pm to Ringshiem 807pm on 27th march. Is it possible to email DB on the exchange of ticket (even though they have stated that exchange is not allowed) or refund this ticket? 

 

Also does boarding a regional train on any day of my travel days considered 1 travel day and does anyone know what is the cost of the regional train ticket without using eurail pass? 

R
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DB does not refund or exchange seat reservations.

On any travel day you can use as many trains as you like, so München to Ingolstadt and further to Ringsheim on the same travel day is no problem. You can change plans as much as you like. You just need to make sure to register any train you use in the app (mobile pass) or in the travel diary (paper pass) and have a seat reservation if it’s mandatory.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Angeline Poh
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@rvdborgt 

ah that’s sad to know about it….. i just booked the Munich to Ringshiem seats 4 days ago. 

With my above itinerary of 4 travel days being used, am i allow to board a regional train out of the 4 travel days or does this regional train considered as a travel day if i’m looking to board on 26th march? 

R
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With my above itinerary of 4 travel days being used, am i allow to board a regional train out of the 4 travel days or does this regional train considered as a travel day if i’m looking to board on 26th march? 

In any train, you need an active travel day or a normal ticket. If you're already travelling on 27 March, then travel on 26 March would need an extra travel day, regardless of the train you use. For regular prices, check DB (enter all passengers with their ages because there are group offers).

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Angeline Poh
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@seewulf 

The above reservation required me to pay extra 9euro on top of the ticket reservation is for sending the paper ticket to the address? Is there a way to not pay for the 9 euro but still possible to get the ticket? 

Angeline Poh
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@rvdborgt 

 

Oh no…… in another word for me to travel from Munich → Ingolstadt → Ringshiem i would need to book another separate seat reservation and let go of my existing Munich → Ringshiem seat reservation of 8euro??? 

There is no other solution to resolving this problem? 

R
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Oh no…… in another word for me to travel from Munich → Ingolstadt → Ringshiem i would need to book another separate seat reservation and let go of my existing Munich → Ringshiem seat reservation of 8euro???

There is no other solution to resolving this problem? 

No, that's what it means when DB say you can't change or get a refund for seat reservations.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Angeline Poh
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 That’s good to know ! 

Do you happen to know if it is possible to reserve the train before purchasing my eurail & interrail ticket ? 

M
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Depends on what train and what sector (start in which country). You did not give enough details for that. See general info, reservations first. For trains IN Germany and some (NOT to FR!!) to it, its easily done via bahn.de, click button for ´only reservation’its 4€/seat/trip (even including 1 transfer) and its only possible for IC/ICE trains. Sometimes one needs the ´cover-nr´ of the pass, which is not directly visible on mobile passes-you have to mail/call them to get it.

But good luck with it, I think I´ve said it before, you´ve chosen about (again) the hardest to get route for reservations. If you encounter problems, post again with all details and maybe we can help by suggesting alternatives (more changes, takes hence more time)

seewulf
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You can try to call SNCB or German Rail they should be able too. In case of German rail you could then collect the reservation from a German ticket office

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
E
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I think only for certain trains I’m afraid. I mean, I haven’t actually tried to do that before, but certainly on the Interrail website, going to the booking menu and clicking No under “Do you have an Interrail Pass?” just sends you round in circles.

I don’t know exactly which trains you intend to take, but at least for London to Germany you’ll probably (unless you’re particularly keen to sail on a ferry) be taking the Eurostar, and that does need to be booked either via Interrail themselves, or via B-Europe - who will also require a Pass Cover Number.

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