Mobile pass not showing in the Rail Planner app

  • 11 July 2021
  • 1 reply

Hi, I’ve introduced my mobile Pass in the Rail Planner app and added all my trips to it a few days ago, but it doesn’t show everytime I open my app.

I tried reintroducing my mobile pass code and it says I already have my pass on my phone even tho it doesn’t show it.

My trip starts tomorrow and I am afraid my pass won’t show and I won’t be able to get on the trains or show 
it to controller when I have to.

Does anyone else have this issue or knows how to fix it?(my app is updated)


Best answer by Nanja 12 July 2021, 11:25

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1 reply

Userlevel 7
Badge +8

Hi, this seems like a technical issue. Therefore, your topic has been redirected to our Customer Support team. They will get back to you via email.