Mon pass

Question

Bonjour,

J’ai mon pass qui est enregistré sur un voyage.

Seulement, une amie m’a ajouté à son voyage mais je n’arrive pas à y mettre mon pass, elle a aussi acheté les places pour deux personnes dans ce voyage.

Merci pour votre aide !

Tugdual

AnnaB · Accepted Answer

The mobile pass can only be connected to one device, either yours or your friend's. Once the pass has been connected to the app you can't move it from one device to another without help from Customer Support.

As reservations are completely separate from the app it is possible for one of you to make reservations for both of you. Please read more about reservations below.

Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days.

Planning

The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries.

Reservations

The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. You can look at the guide in the link:

https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105

If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.

Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.

Activation of pass

During the activation process, when you choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey, the advice is therefore not to activate the pass before the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance.

It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.

Activation of travel day

The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day

BrendanDB · Answer

BonjourJe ne suis pas vraiment sûr de quoi s’agit-t-il exactement?Tu veux créer le code QR-sur ton pass? Ou voulez-vous partager les voyages, les itinéraires, (dans le tab “My Trip” → share link) l’un avec l’autre?Sinon, je vous conseille de juste remplir ton itinéraire toi même dans ton voyage, et ensuite l’activer juste avant votre voyage. Si un de vous a des reservations avec lui, et chaqu’un a son pass avec le code QR (valable pour le train qui vous souhaitez prendre) sur son pass, vous êtes prêts pour y aller.Il n’y pas un besoin de avoir des réservations les deux, quand vous voyagez ensemble.

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