Hi there
I am trying to add my pass to a trip but it is saying I “used my travel days” .. however I have a two month continuous pass and have only had it for 2 weeks. Please help!
Answer
pass not working
Best answer by rvdborgt
If your pass details are correct, then it does sound like a bug.
- Please check if there's an update available. If so, install it and try again.
- Else go to More > Settings, scroll to the bottom and enable error logging. Then try again. This won't solve your problem but should generate logs for customer support.
- What is your version? It should be 23.1.0. Check under More, scroll to the bottom.
- Android or iPhone? If iPhone, which iOS version?
- Contact customer support and give them as many details as possible. Do mention you are currently travelling.
At least you can show to any ticket inspector that you have a valid pass.
- Do you have more than one pass in your app or just the one that should be 2-month continuous?
- Please go to My Pass and check if the details are correct. At the top, it should say "Continuous pass: 2 months”; also check the validity period at the bottom left.
Hi there thanks for your response.
i have just one pass attached to my app. Just for myself.
and yes all the details are correct. I says I have 47 days left of my conitunious 2 month pass. That’s why it doesn’t make sense. Perhaps it’s my app glitching?
If your pass details are correct, then it does sound like a bug.
- Please check if there's an update available. If so, install it and try again.
- Else go to More > Settings, scroll to the bottom and enable error logging. Then try again. This won't solve your problem but should generate logs for customer support.
- What is your version? It should be 23.1.0. Check under More, scroll to the bottom.
- Android or iPhone? If iPhone, which iOS version?
- Contact customer support and give them as many details as possible. Do mention you are currently travelling.
At least you can show to any ticket inspector that you have a valid pass.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.