Hi,
I have lost my phone and now need to transfer my passes to another phone. As I am traveling now and am a first time traveller, this is a bit urgent. Can someone from eurail customer service help me her. My number for now is +44xxxxxxxxxx
Moderator note: the phone number has been removed for privacy reasons
Hi Prosenjeeta, glad to see that one of our customer support agents, Clara, assisted you with unlinking your pass from your device so you can connect it to another one. Enjoy the rest of your trip!
Yes got it, thanks for all the help.. sorry to budge you soo much. Am in relief now
Have you checked you spam mail for any reply from Eurail Customer Support?
I have made my request in the request database
Ok.Then you normally should get help within an hour or so.
I have made my request in the request database
My voucher numbers are XXXXXX and XXXXXX
Please delete this information and the telephone number in your topic. You should not write any personal information in the Community.
Have you made a request in the request database? That is the only way to get your pass disconnected from the phone. Did you write your pass number and that you are currently travelling when you made the request?
Moderator note: pass numbers have been removed.
Request response
Please contact customer service ASAP:
https://eurail.zendesk.com/hc/en-001/requests/new
They are the only ones who can help. Nanja is not here during weekends and I’m not sure about Claudio.
Mention your pass number (from the confirmation email or your Eurail account) and when you need to travel again (or that you are currently travelling).
I am in really need of a help here. Please help as am standing on the platform.
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