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Please help! Refund and exchange info

  • 19 March 2024
  • 1 reply
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Hi. I purchased 2 global passes but forgot to add my children. I wanted to exchange (read the policy) it said I had to ask for a refund first which I did and they just said accepted. But I don’t want to loose the any money, I just wanted to exchange to put my children on them and pay the $15 euro. Now what do I do?? Is there anything I can do?

it said I had to ask for a refund but then I got an email saying accepted. I thought it would take me to another option to exchange 

help! Aussie who has never used these before 

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Best answer by Hektor 19 March 2024, 06:02

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That's the relevant policy. https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy.

Seems you didn't read the correct part and did it wrong? You should contact support and ask if there's anything still possible to do: https://eurail.zendesk.com/hc/en-001/requests/new.

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