Problem with adding mobile pass after reset -''can't add because it's already used on another device''


My name is Rieke.

I‘ve already activated my mobile pass on my phone and now I had to reset it (my phone).

 When I now trie to add my pass in the Rail Planner App again it says that I can‘t because it‘s already used on another device.

I hope someone can help me fix this somehow as soon as possible since I‘m starting my trip on June 15th.


Best answer by rvdborgt 4 June 2022, 13:59

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2 replies

Userlevel 7
Badge +9

Please contact customer service to resolve this. Clearly state the start date of your trip, since that is the most important factor they use to prioritise requests.

Userlevel 7
Badge +15

As said by rvdborgt please contact Customer Service they are the only one to solve this.