Dear Interrail/Eurail team,
Very sorry to raise my case here but I’m not getting a response from Customer Support.
My case: On Sunday, April 3rd, I purchased a pass in order to travel to France and Spain. The day after I recognised that I can’t make any reservations due to sold out trains. Finally, after a member of your community advised against your product with regards to my destinations I decided to cancel my pass.
The same day I wrote a message to Customer Support (via form) since apparently I want to have a 100% refund. I raised my case early enough and didn’t make use of your product. I already received the obligatory 85% refund but I’m still waiting for a response from Customer Service regarding the remaining 15%. Again, I don’t want to pay for a service that I never received.
The cancellation of my Interrail/Eurail pass created a huge overhead for me. I had to entirely re-organise my trip, cancel hotel reservations, book a plane and writing you messages. There’s a big gap between the ideal world advertised on the Interrail homepage (which led me to buy your product) and reality. The illusion of availability is misleading people like me.
I’d be glad if a Community Manager could reach out to me via DM in order to solve my case.
