To reserve a seat, I need to add me ass a traveller but it says that my name and travel pass don't match.
Can you please help me its urgent. Thank you
kind regards
noor van doorslaer
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You need to contact customer services directly for this support, use this link
https://eurail.zendesk.com/hc/en-001/requests/new
Just a thought though, have you tried it as just “Doorslaer”?
You should delete those screengrabs from the 2 threads you made here as it is a public forum and you may not want all those details be available for anyone to see.
What trains are you trying to book - there may be an alternative agency that does not require a pass number and may be cheaper.
Your last name seems to be entered as Doorslaer and not Van Doorslaer in the pass details.
The recommendation from the experienced travellers in the community is to only make reservations through the Eurail website if no other options are available. Please read more about that below.
Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days.
Planning
The rail planner is normally not up to date, as it only is updated once a month, so to be sure of the time table you better check the timetable and availability on the websites of the national railways. The bigger national railways, like DB (Germany) SBB (Switzerland) and ÖBB (Austria) cover several countries.
Reservations
The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. You can look at the guide in the link:
https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105
If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice.
Please note that Interrail/Eurail charges an extra fee of 2 EUR per person and train in addition to the fee for the seat reservation.
Activation of pass
During the activation process you choose the start day of the validity of the pass. Once the validity has started it can't be changed even if you haven't travelled. The advice is therefore to wait with activating the pass and starting the validity until the first day of your travel as you only can deactivate the pass no later than 23.59 CET on the day before the validity starts. If your travel plans change in the last moment you can't deactivate the pass and change the validity.
It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works.
Activation of travel day
The advice from the experienced travellers in the community is also never to activate a travel day, that is connect a journey to your pass and create the ticket (QR code), until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stage You can't delete a travel day in the past. A travel day can only be deleted until 23.59 CET the day before the travel day.
To reserve a seat, I need to add me ass a traveller but it says that my name and travel pass don't match.
Can you please help me its urgent. Thank you
kind regards
noor van doorslaer
Hi
Also if you want to add your Pass to another trip, please make sure that no additional space mistyped there. I can see that the characters on the last name are not supposed to be 14, instead those are supposed to be 13.
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