Trying to re-add pass to new phone

  • 27 July 2022
  • 1 reply

I activated my mobile pass on my phone, which is now broken. How do I activate ist again in my new one?


Best answer by AnnaB 27 July 2022, 22:47

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Userlevel 7
Badge +9

Only Customer Support can help you to disconnect your pass from your old phone. Write your pass number when contacting them through this form.

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.