I activated my mobile pass on my phone, which is now broken. How do I activate ist again in my new one?
Best answer by AnnaB
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Only Customer Support can help you to disconnect your pass from your old phone. Write your pass number when contacting them through this form.
https://eurail.zendesk.com/hc/en-001/requests/new
Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.
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Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.