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When booking reservations with Passes purchased in 2020 with covid extension - it says ''expired''

  • May 13, 2022
  • 1 reply
  • 57 views
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I purchased sone interrail tickets for me and my family back in December 2020.  Obviously because of COVID they were not used and I received an email from Interrail in May 2021 saying their validity would be extended until August 2022. 

 

I am now trying to make some reservations and it is saying they are expired?! I have tried contacting Interrail via the online form, and making an email customerservice@interrail.eu but all I get in return is an automated email acknowledging my email but no follow up response (it is now a week since I first contacted).  

 

Can anyone help with the original problem of why the passes have expired …. or help me with how to get through to a human who can help with this problem eg. a phone number.

 

Thanks

Best answer by rvdborgt

There is no support phone number.

But there are many ways to book reservations and the Interrail website is often not the best place.

Here is a general overview and this thread contains a lot of additional info.

If you still have questions about specific reservations, then please mention for any train you'd like to book: origin, destination, date, departure time.

    1 reply

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    Railmaster
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    • rvdborgt
    • Railmaster
    • Answer
    • June 6, 2022

    There is no support phone number.

    But there are many ways to book reservations and the Interrail website is often not the best place.

    Here is a general overview and this thread contains a lot of additional info.

    If you still have questions about specific reservations, then please mention for any train you'd like to book: origin, destination, date, departure time.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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