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Hello!

It being impossible for me to book seat reservations for Thalys trains .Can you please send me that number ASAP, for my online/mobile pass?

Thank you very much in advance!

I'm in the same situation here, not able to book any of the trains that I want on the website but they are all available through the SNCF website.

Could I please get my pass cover number @Nanja ?

Thank you,

 

Hi all @Bahnhofsoma, @siggy, @Baobao Lee, @JFB03,

I sent you all private messages. 🙂 Heads-up: Nanja is still unavailable.  

Cheers!

Just passed one over to you Michelle 🙂 Cheers, 

Fabulous! You have been so helpful!

 

Thank you so much, you made my day! (and it's only 9.30 am 😅)

I've sent one over to you via private message just now, Steven. 🙂  Have a great trip ahead! 

Thank you so much! Lifesaver 😊

Hi Alexander. I provided you with one via a private message, just now. Have a great day! 

I also need a pass holder number for each of the four mobile passes we have for our family traveling this summer.

The best is to contact customer service.

Hi @Camilo Silva, @jenn.hart and @James Denby Wilkes, can you please provide me with your order number via a private message? Thanks, 

I am looking for the same thing, I saw a reply from @Nanja  and @Leo I believe they are able to give it to us - but only Monday-Friday during business hours. Here is hoping they see this thread and help us out :) 

@Magdalena i also sent you a private message for help with a pass cover number. Could you help? Thank you!!!

@Leah Baillargeon 

There is a long weekend so Magdalena might not be working.

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Have you contacted Customer Support through this form and asked for the Pass Cover Number?

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.

For most routes there are different possibilities to make reservations and some don't require the Pass Cover Number.

If you give your travel details: date, departure time and route, in a new post you can get advice on alternative ways to make your reservation. 

I have exactly the same problem, and I’m trying to book train tickets for tomorrow so I really need to get this sorted ASAP. The Interail website has a bug and won’t let me book the eurostar, but the B-Europe website still has tickets available for the 5.59-9.20am London to Paris eurostar train

I really regret ever getting an interail ticket and ideally would like to ditch the whole thing and get a refund instead!

@Magdalena i also sent you a private message for help with a pass cover number. Could you help? Thank you!!!

I have the same problem. I need a pass cover number and I have a mobile pass. Could you help please.

Hi @Magdalena, please could you help me, I also have the same issue to book my seats… 

I just sent you a private message concerning the detail of my issue ! 

 

Many thanks !

@Magdalena please could you help me with pass cover numbers,I am trying to book seats with travel b that is selling out thank you.

Hi,

I'd like to make reservations for my trip in France, but I need a pass cover number and I've a mobile pass. Could you provide me with such a number? Looking forward hearing from you.

Thanks,
Leonie

@Leonie89 

There is no-one here that can give you the number. You need to contact Customer Support which you can do through this form.

https://eurail.zendesk.com/hc/en-001/requests/new

Same here, I have a mobile pass, please provide me with a pass cover number.

Thanks!

Hi,

I'd like to make reservations for my trip in France, but I need a pass cover number and I've a mobile pass. Could you provide me with such a number? Looking forward hearing from you.

Thanks,
Leonie

Hey! @Magdalena @Nanja I am also in need of pass cover number asap. I have sent you my order number in PM. 

@princy 

If you make a new own post and tell what trains you want to reserve, you will get advice on where you can make reservations without a Pass Cover Number.

Exact same issue with me, needing the cover number for myself and my friends and I’ll join the @Nanja tagging train. I can rustle up order numbers but Idk how to pm people on this yet I cant figure it out.

Just wanna use the b-europe website why they make it so harddd

@Felipe.iturrieta  is Nanja back in Offfice?  If not please provide the users above with the PassCoverNumbers. 

I’m in the same situation, @Nanja. Please help!

 

Trying to reserve my seats from Avignon Gate TGV to Marseille Saint Charles, but I need the pass cover number. Honestly, even with a 1st class rail pass, I’m struggling to reserve my seats for most of my travel. :(

 

Will drop you a PM with my order number.

 

Thank you!

@Nanja hI, I am also trying to book a train for Matabiau (Fr) - Narbonne (Fr), via b-europe and  am also in  need of a pass cover number for my mobile pass!

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