Did you find a solution for this? When asking staff they always tell me to just show the pass to another staff member. There’s usually someone to let me in, but when trying to leave the station, miraculously, there’s never staff there. Tried using the help/call button but no one answered. I’ve been stuck in train station so many times while staying in Lisbon and I’m treading boarding another train here. hiya no we did not find a solution to this. We ended up only using our eurail pass travelling around Portugal and other towns regional trains. Lisbon was by far the most difficult to get around with our passes so we opted just to buy them. Was too much hassle. We had an EXTREMELY rude service desk man at the Rossio station which put us right off asking to be let through the gates. sorry!
Thank you! Will go back tomorrow to see what can be done. Really appreciate your help @cdwatkins19
You’ll need to send a screenshot of the ticket you were issued with for us to help you. @cdwatkins19
Hiya! Yes we have, we have a mobile pass and it wouldn’t work for us. 😭
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