I did and SNCL just replied they now accept only the French health pass and not the American CDC vaccination card.
Thank you. Unfortunately I do not see the pencil on my edit traveler master screen. I do see all the details of the traveler but I do not see a text field to add the pass cover number I requested. I have a one country mobile pass so mine might be different.
I also requested a pass cover number. How do you use a password cover number to get a seat reservation? Thank you.
It says I can not make seat reservations through your self service system (on rail planner). Find an alternate way to book. how do I do that? I could make reservations previously.
I am making reservations for the two travelers included and marked on the order. The “seat reservations required” message appears as does the solid green icon. When I click on the green icon northing hapoens. Before the price appeared for the seat reservations and I was able to do it for the other journeys on the trip. The train website shows tickets with seat reservations but I just want to add seats and pay the additional amount.
Thank you. I am trying to cancel a second travel day in the future that was added by mistake. I tap on it and nothing happens. The link does not address deleting travel days in the future, only the first travel day.
I updated yesterday date is now correct on day 2, it now says “use travel day”. “Last day to use pass”. I have 3 travel days this is a 3 day in a month pass. how do you activate or cancel a travel day? The friend I am traveling with has a travel day for September 13. How do we delete that? There is no option to delete.
I did add a journey manually for the second travel day but if will not allow me to add it to the pass. It defaults to a different day than the one on the manual entry. Customer service said to ask the community. I will try again. I wish there was a number to call.
Thank you. I think it is a technical issue as it will not allow me to add a journey to my pass on a travel day. (It defaults to an earlier day and says I must declare it as a travel day). my option is to buy a sncl ticket for ter travel which is available but that seems unnecessary if I have a mobile pass for that day, just not barcoded.
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