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Replies posted by firlandsfarm

19 Replies

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Pandy627New aboard

asked in Eurail & Interrail Passes

Website account and Rail app don't match

Were mobile passes intentionally designed to be overly complicated and confusing? Last time I used Interrail it was with a paper pass and was wonderfully simple and worked without hesitation. I knew I had the pieces of paper therefore I knew I was ready to travel whereas now I have to pray it works on demand when required and we all know of instances when things just don’t work when called upon! This idea of a mobile app seems to have had layers of complication inserted into what should be a very simple procedure … When I used a paper pass it was so simple, the Inspector asked to see the piece of paper and I also showed him a print of the seat reservation. When I bought my soon to be used 15 day Continuous Pass it had to be on a ‘mobile’ basis, there was no option to have paper … never again, if they don’t have paper they likewise don’t have a customer! But I’m sure they know how to run a business while ignore the customers’ preferences.

1 year ago

firlandsfarmKeeps calm and carries on

asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Nice try rvdborgt and thank you but no! I’ve just tried it now (25/02) for 10/04 and I get zero trains (to Leon). So I brought forward the travel date and the latest date with trains showing is 30/03, just over 4 weeks away (the RENFE website has the times for April). But how does that fit with ‘my trip’. I can’t put the trains in the trip … this whole thing with the mobile app is useless. Too many unanswered questions and no support from Interrail. I have raised a query with them twice (onj a different matter) but not even an acknowledgement let alone an answer. They have not the slightest clue as to customer service, they just hope the question will go away and why should they care if people can’t use the mobile app, they have already taken the money!

1 year ago

firlandsfarmKeeps calm and carries on

asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

I’m pleased for the service you received rvdborgt (and for the prompt service you are giving me, thanks you … have you ever considered running their Customer Service department?) My experience has been the complete opposite! I emailed them at 'customerservice@interrail.com' and have delivery receipts. My query was urgent (to me). I purchased my pass on the advertisement that I could use it to travel up to 31st May but it comes about that I have to activate it by 01/05. For the life of me I don’t see how I can use a 15 continuous pass on 31/05 when it needed to be activated by 01/05. Maybe they only have 15 days in May in Utrecht!Yes I did check the FAQ’s but understandably could not find anything about false marketing! I’m not surprised they don’t want to reply, everything is in writing.In this case RENFE are not late, it’s Interrail who are late. As I said in my post, the timetable for April is on the RENFE website.I had trouble with them before when they offered a 50% discount

1 year ago

Pandy627New aboard

asked in Eurail & Interrail Passes

Website account and Rail app don't match

Hi (again) rvdborgt and again thanks for replying but again … nice try but not in this case. My pass was purchased on their Black Friday 20% discount offer and as I said in my post one of the terms was mobile only, not available as paper!

1 year ago

firlandsfarmKeeps calm and carries on

asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Thanks for passing it on rvdborgt but it shouldn’t have to rely on your kind graces to do so should I! I am indebted to you for your efforts.I can of course forward copies of my emails to @Mukhammad and @Camilo. if required.

1 year ago

firlandsfarmKeeps calm and carries on

asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Hi @Camilo. thanks for responding. I would need to forward past emails to you to present the issues, what’s the best way to do that? Shall I convert the emails into word docs and attach them to the form?On following the link to submit a request I now fail at the first stage … I don’t know which category to put the issues in! Does it matter? Does the chosen category chose who deals with the matter? Should I try to have you deal with them seeing as you have some background from this thread? If so, how? And if the chosen category does matter what should I choose? Both issues relate to the purchase and T&C’s of passes but not the passes themselves. Please advise.

1 year ago

firlandsfarmKeeps calm and carries on

asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

Hi @Camilo. and thanks for looking into this, I will PM you when I have found all the emails but in the meantime could you confirm the date of the last email you refer to, I think you forgot to show the month! :)

1 year ago

firlandsfarmKeeps calm and carries on

asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

OK @Camilo, thanks … I’ll PM you when I have collated the emails.

1 year ago

firlandsfarmKeeps calm and carries on

asked in Routes & destinations

Trains Santiago de Compostela to/from Vigo not showing on App!

@Camilo. I have sent you 4 PM’s, two for each issue because i kept exceeding the 10,000 character limit to a PM and therefore split each message. Most of the content is made of of the emails copied in to the messages. Thank you for your continued interest.

1 year ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

Validity of Black Friday 10 days in 2 months pass

Great, that’s what I thought … thanks

5 months ago

sophiaosbornRail rookie

asked in Eurail & Interrail Passes

Interrail mobile pass not linked to online account - can't sync activated pass on app to online account

I have the same problem as the OP … my passes are on my mobile account but not on my website account! Unfortunately the help received above only seems to deal with the booking of reservations and not the non-appearance of the passes on the website account. How can I get the mobile app and the website account synchronised?

3 days ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

My Pass is not in my Account!

Yes Anna, you explained that on the other post I ‘hijacked’, thank you :) but it doesn’t explain why my website account does not show my pass. My previous pass was detailed on my website account and from what I understand I need the app to select trains but then the website to make seat reservations. I don’t want to start my journey to France and Italy and have a problem arise part way into it … I’ve had trouble with the Italians before resulting in the gloss being taken on what would have been a very enjoyable day.

1 day ago

sophiaosbornRail rookie

asked in Eurail & Interrail Passes

Interrail mobile pass not linked to online account - can't sync activated pass on app to online account

Thanks for replying Anna and thanks for also replying in my original thread. To save duplication I would refer to my latest post in my original thread here.

3 days ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

My Pass is not in my Account!

Hi Anna, I bought it from the Interrail website … the ‘Black Friday’ sale last year.My problem is why does it not show on my account? I understand I can buy it elsewhere but as occasional user I don’t want to have to learn each company/service provider’s admin systems. Let me explain … I’m wanting to book Genova Brignole - Lucca, 05/06 morning Train (09:01 or 09:56) … the EURail website tells me I need to have a pass, I have but it will not agree I have! The Trenitalia website doesn’t publicise that I can buy just a seat reservation from them. This is my 3rd Interrail pass and I have to say I have never had a hassle free experience … there is always something that does not work!My current passes should be there, yes? so why aren’t they? I don’t want to find a problem while on my trip, I want all problems resolved before I start. The trip is to be a vacation … not a point of complaint, protest and general all round hassle!

1 day ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

My Pass is not in my Account!

STOP PRESS: Anna, OK, I’ve managed to make the seat reservations but wow, what a palaver of misinformation, misdirection and lack of clear instructions … and what a waste of time of having to do everything twice, once for the phone and once again for the website! It’s not rocket science for a phone app and website to sync between each other … the technology has been around for years! Thanks for your input.

1 day ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

My Pass is not in my Account!

Hi Anna and thibcabe and my thanks to both of you to help me. I fully appreciate you are gracious ‘helpers’ and not responsible for Eurail/Interrail websites but I hope staff of them monitor the Community to see where they could look to improve. My comments are directed to them and should not be taken of criticisms of yourselves. And as for better, easier and cheaper places to make seat reservations than the Interrail/Eurail website all I can say is as thibcabe said … Trenintalia are not willing and as a occasional user I have no idea where else to go!I know Mark at seat61 and he has also been helpful in the past.I do disagree that the Rail Planner is not as the name implies but I have to say I have often used it to find a route and note intermediate stations for stop off points to overnight or lunch.As for people reserving a seat and not having a ticket for their journey the solution is simple … check passenger’s tickets!Again, my thanks to both for your willingness to help myself

1 day ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

My Pass is not in my Account!

Thanks Seewolf … if they do read these posts I would suggest to them they need to get a service that works before adding new service providers for with each service provider added the task of improving the service to customers gets more complicated!

1 day ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

My Pass is not in my Account!

Just one more question if I may … when I managed to secure seat reservations for my Trenitalia trip I was given 2 seats (Coach 2, seats 4A and 4C), there was no option as to which two seats. Is there anyway I can check where those seats are in the train and possibly change them if more desirable seats are still available? Or is this a bit like my experience on the French TGV … they allocate a seat but you seem to be able to sit anywhere there is a vacant seat. :)

1 day ago

firlandsfarmKeeps calm and carries on

asked in Eurail & Interrail Passes

My Pass is not in my Account!

Thanks again thibcabe, seat pairings “A” and “C” are rare on the train layouts I have found on the Internet. If they use a letter suffix it is usually “A”, “B” and “D” so I went to the Trenitalia website and use their booking facility to look at the layout for my specific train and while “A” and “C” are side by side there is an aisle between them! “A” shares a 1 x 1 table (with another person) and “C” shares a 2 x 2 table with 3 other people! According to Trenitalia there are two 1 x 1 tables vacant for my train. I would love to hear from the designer of that algorithm and what made them think two people travelling together would rather sit across the aisle from each other and share their tables with 4 other people!This to me is just more evidence that Eurail/Interrail are good products spoiled by their lack of user friendly implementation!I will try Rail Europe but if they are no better I have decided to ignore our passes and book independently with Trenitalia, at lease then I wil

1 day ago

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