My Pass is not in my Account!

There is no link between the Railplanner-app and the website.

I don't understand you problem.

Where did you buy you pass? 

There are often better ways to make reservations than the Interrail/Eurail website. 

STOP PRESS:  Anna, OK, I’ve managed to make the seat reservations but wow, what a palaver of misinformation, misdirection and lack of clear instructions … and what a waste of time of having to do everything twice, once for the phone and once again for the website!  It’s not rocket science for a phone app and website to sync between each other … the technology has been around for years!

Thanks for your input.

First, please note that we don’t work for Eurail and we’re only helping other travellers during our free time.

On the reservations tool you need to add manually the pass regardless of where you bought it: number in the confirmation email and last name.

The Interrail/Eurail website reservations tool can be confusing and wrong, I don’t deny that. It shouldn’t be that way of course but data quickly change, the website isn’t updated often enough, etc. That’s why on this community forum we usually suggest booking through the companies whenever possible.

Sometimes it’s not possible → the companies said that “too many people bought only the reservations and travelled without a pass”, thus they removed the option. At least that’s what SNCF and Trenitalia argued (passholder reservations used to be available through them!).

There is this great guide that covers everything: https://www.seat61.com/interrail-and-eurail-reservations.htm (hopefully it’s implemented on Eurail at some point).

The Rail Planner app isn’t really for “planning” either, it should rather be for logging journeys only. There are a few issues with the app. I prefer planning through the companies planners with the help of DB Navigator app too.

There are still paper passes available if people want them.

As a side note it’s really hard to coordinate so many European railways, which sometimes hate each other. I’m definitely grateful that Interrail exists 50+ years later but I’m pretty sure that it couldn’t have happened in 2024.

Ofcourse Eurail is aware of it and belive us they are working on several fronts at the sametime. Keeping the current Companys in. Adding new Railcompanies (the time of one Railcompany per Country is long gone) and ofcourse even make the App and Website easier to navigate. 

Ofcourse there is Staff that monitor this community :) But their main task is to keep that Community clean from spam and help users where they can. 

For Complaints i recommend to fill the Zendesk form that way it comes directly to the relevant team of Eurail. Zendesk Form for Eurail 

Safe Travel and maybe you will get a 4th Interrailpass ;D 

 

Just one more question if I may … when I managed to secure seat reservations for my Trenitalia trip I was given 2 seats (Coach 2, seats 4A and 4C), there was no option as to which two seats.  Is there anyway I can check where those seats are in the train and possibly change them if more desirable seats are still available?  Or is this a bit like my experience on the French TGV … they allocate a seat but you seem to be able to sit anywhere there is a vacant seat.  :)

Thanks again thibcabe, seat pairings “A” and “C” are rare on the train layouts I have found on the Internet.  If they use a letter suffix it is usually “A”, “B” and “D” so I went to the Trenitalia website and use their booking facility to look at the layout for my specific train and while “A” and “C” are side by side there is an aisle between them!  “A” shares a 1 x 1 table (with another person) and “C” shares a 2 x 2 table with 3 other people!  According to Trenitalia there are two 1 x 1 tables vacant for my train.  I would love to hear from the designer of that algorithm and what made them think two people travelling together would rather sit across the aisle from each other and share their tables with 4 other people!

This to me is just more evidence that Eurail/Interrail are good products spoiled by their lack of user friendly implementation!

I will try Rail Europe but if they are no better I have decided to ignore our passes and book independently with Trenitalia, at lease then I will stand a chance of getting the seats we prefer.