@Sven Thank you. I was not able to submit my application online. It did not recognize my booking number. Is this because I purchased the seat reservations through Eurail? I am thinking that if I paid Eurail, then I would have to request a refund from Eurail. @Nanja are you able to guide me?
@mcadv - I am the travel agent, but I have not ever purchased rail for my clients before. I have always used a vendor. In this case the vendor I was working with has stopped booking rail and the client was rebooking a COVID canceled trip. As I mentioned that I purchased this rail through Eurail, thus my thinking was that I need to go back to Eurail for the refund. In any case because it is very difficult to get assistance, I also went to SNCF which was difficult because all of the customer care pages on their site are exclusively in French and I don’t speak it. The journey was scheduled for the 17th so I am hoping that I am able to get a refund. My clients were only able to travel today. Forgive my ignorance of the process, but that is why I come to the community for guidance.
@rvdborgt I think my clients will be more comfortable if they have seat reservations. They already have a Eurail Global Pass. So are you saying that if they just board the train and find a seat that they will not have to pay anything? Sorry for all the questions. I am not familiar with the rail system in Europe and trying to muddle through all of this…I did go onto OBB and see that the option to choose 1st class says only if they already have a ticket. Does the Global Pass satisfy this requirement?
@rvdborgt Thank you for your response. What is the best way to get help from interrail/Eurail support? I have emailed their customer service over a week ago and still no response. I have posted on their Facebook page and have read every tutorial.
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