I am a travel agent and working with a 3rd party travel vendor from whom my clients booked pre-pandemic. Now that we are rebooking their trip, the 3rd party is telling me that the clients have a pass purchased through them, but they can no longer make reservations for the client. Is it possible for me to book their reservations on their behalf? I see in the tutorials that once you have added a pass to your account, you cannot change it to another device. I am very worried because I added the pass to my phone in an attempt to book their reservations. The only part of the pass that will show up is for their minor daughter. As I was trying to trouble shoot, I found the information that the pass cannot be added to another device. The 3rd party travel vendor is no help. This is my first experience with booking rail in this manner. Please help.
Best answer by rvdborgtView original