Its this disconnect between the booking and the seat reservation. Booked the journey and then, when trying to book the mandatory Eurostar seat via Eurostar, it was listed as £60 for a seat. Even Chester/Euston, the mandatory seat reservation could only be booked at Virgin, which proved impossible. It is the least user friendly system I have ever come across in three decades as a travel agent/tour operator. I have rebooked my whole itinerary with air out/back and individual rail jouneys via the websites of national carriers, outwith the pass - all in under a day. I am now finding it impossible to even register for a refund by following the instructions on the site. Anyone got a postal address I can use for snailmail ?
Sorry - not making myself clear. First time user with a ten day first class pass (x2) that I have only just activated and find we cannot get out of the UK !!!! We are trying to go Chester/ London, London /Paris in April and onwards. All the direct trains from Chester are Virgin. All need seat resevations,as do EuroStar. Probably a better question is “ How do I turn a planned and saved trip into a ticket that I can use to make a seat reservation with the operator?” Thanks again.
Thanks for the quick and informative reply. When I select a train with off-site seat reservations requirement, the Eurail app will NOT let me book that train. Without a ticket for that train, I am unable to approach the operator for a seat reservation. I’m stuck in a loop ! Can you further help me with that ? Thanks
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