Thanks for the quick and informative reply. When I select a train with off-site seat reservations requirement, the Eurail app will NOT let me book that train. Without a ticket for that train, I am unable to approach the operator for a seat reservation. I’m stuck in a loop ! Can you further help me with that ? Thanks
Sorry - not making myself clear. First time user with a ten day first class pass (x2) that I have only just activated and find we cannot get out of the UK !!!! We are trying to go Chester/ London, London /Paris in April and onwards. All the direct trains from Chester are Virgin. All need seat resevations,as do EuroStar. Probably a better question is “ How do I turn a planned and saved trip into a ticket that I can use to make a seat reservation with the operator?” Thanks again.
Its this disconnect between the booking and the seat reservation. Booked the journey and then, when trying to book the mandatory Eurostar seat via Eurostar, it was listed as £60 for a seat. Even Chester/Euston, the mandatory seat reservation could only be booked at Virgin, which proved impossible. It is the least user friendly system I have ever come across in three decades as a travel agent/tour operator. I have rebooked my whole itinerary with air out/back and individual rail jouneys via the websites of national carriers, outwith the pass - all in under a day. I am now finding it impossible to even register for a refund by following the instructions on the site. Anyone got a postal address I can use for snailmail ?
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