Hello everyone, My husband and I got the 4-day Global Pass (1st class) - we are trying to book a 2-bed cabin #798 InterCity Notte train (April 24th - Roma Tiburtina to Milano Porta Garibaldi at 23:55), however this option is unavaible on the Eurail Reservation tool, but it is available on ItaliaRail and Trenitalia website. Since we have the mobile pass, we can’t book with ItaliaRail. This is very upsetting because its only giving us the most expensive options, when it clearly has availability on the 2-bed cabin for paper pass holders. I already tried to call Trenitalia, but they can’t help unless I go to the train station - and EuRail customer services is not responding my inquiries. Unfortunately I cannot gamble to wait to book the reservation once we arrive in Italy, we will take this train only two days after arriving and we have a baby with us - so not getting a bed to sleep will be a nightmare. Please check pics to see what shows on ItaliaRail for paper pass holders, and what sh
I am happy to report thet the performance issue of the timetable has been fixed (by increasing the capacity and doing some optimization) and it should be fine now. We are monitoring the volumes closely.
I am happy to report thet the performance issue of the timetable has been fixed (by increasing the capacity and doing some optimization) and it should be fine now. We are monitoring the volumes closely. The timeout of the login is still to be fixed, but we had to fix the performance first.
The new reservation module keeps asking me to log in, also when I'm already logged in on the Interrail website. Is it supposed to do that? It's a bit annoying IMO. This is a bug and we try to solve it in the next sprint (next 2 weeks)
It seems the new reservation module can't cope with demand. It often happend that it doesn't return any results. E.g. you enter a query and then the screen looks ike: You wait for some time and then the screen reduces to: And it will stay like this "forever”. Reloading the page sometimes helps, but usually you need to wait an hour or so before it works again. This is really frustrating, since you can't count on it to work. We are getting a lot of feedback and complaints form customers about this. The volumes of request just increased over night and it is getting more and more. We see 17 times as much traffic on our new Reservation timetable in comparison with 2 weeks ago. Our team is working on it with high priority.
Dear rvdborgt, I noted you comment down. You are right we might can add to the message that there is the possibility that all pass holder seats are sold out already. Unfortunatelly we can not clearly identify this via the integrations we have with the different reservation providers and carriers. Basically we just don’t receive a price for that train from the bookingsystems. If this is due to a (temporary) technical error or because they're sold out is not clear. We would love to show this information but it is not provided.You might also have noticed that we don't show an “availability indication” anymore (we used to do this in the old tool). First off all we don’t get this information from all booking systems / carriers and if we get it it seems to be a very inaccurate indication. Even if we got a price offer and the indication is “availability high or medium” it still turns out to be not available when we try to book it in the checkout step. The only way to know for sure if it is av
Dear community, I have a question regarding my seat reservation. I booked a seat reservation for the train from Lyon (France) to Barcelona (Spain). Since the printed ticket for the seat reservation will be delivered after starting my journey and I will already be at a friend's place at that time, I had to indicate his name and his address as the delivery address. With this post, I just wanted to make sure that the name indicated on the seat reservation ticket will be my name, not his name? My name was automatically chosen as the traveller's name during the booking process, however, I wanted to make sure that everything will be okay with the ticket. Thank you in advance for your replies! Yes the name on the printed ticket will be your name.
Idea: Link directly to the webpage (being interrail.eu, bahn.de etc) where seat reservation booking is possible, by clicking on the price shown in searches. We actually show alternative ways to book (if available) under the link "How and when to book” below each leg. You can check it out.When logged in and if you have a valid pass (in your screen I see you where not logged in and used the normal timetable without the reservation function) you see real prices incl. booking fee and seating options and can selecting an option and add the train to cart and book it.
The feedback button is hiding the price of the seat reservation, even when scrolling Thank you NextDeparture,We checked this. Unfortunatelly the feedback tool we are using is not giving us a better option.We tried at the bottom or on the right side but it always overlaps with something. It is possible to scroll and then the prices will be in view.So we have to leave it like this for now
It is not possible for me to see what I am writing on my galaxy s7 SM-G930F android 8.0.0 (in above screenshot I wrote prague but it only shows results, thus misspellings can be annoying since it searches for exact matches) Thank you NextDeparture,this is a bug related to the brad changes we made recently. We will fix this asap
FYI: There is a bug in the BETA version tool: the add to cart button is not working. We are looking into it. We are still looking into this issue. We get feedback from a lot of users about this bug, but we still are not able to find the cause. We need more information what a user did before the error happend.
While researching this issue, I noticed that the new reservation tool seems to reload the page again and again, endlessly. Maybe that's related to the fact that reservation is not possible at the moment for the first connection in the list? The old tool displays the grey "!”. This was a search from Frankfurt Hbf to Paris on 12 May at 12:00. This was my URL: https://www.interrail.eu/en/book-reservations/new-reservation-timetable?ol=FRANKFURT%28MAIN%29HBF+%28GERMANY%29&ov=008011068&dl=PARIS+%28FRANCE%29&dv=008724855&vl=&vv=&t=1652349600000&ar=false&rt=&tt=&mc=&mct=0#/ yes this was a bug and we already fixed it
Two screenshot above^^ A tricky one Narvik in Norway to Palermo in Italy. Some of the options and information is excellent. Others... Less so. What it does is give you a number of choices which is excellent but if you are not careful you have an unnecessary 7 hour wait overnight at Frederica or an "impossible" dash across Milan between stations. As someone who has worked on databases for 20 years, l was reasonably impressed and again the Interrail caveat that if they don't get given the complete and up to date timetables, they can only work with the information that they have. Also fair to say not many would want to do that journey non-stop! Work through and see what's best for you! Dear Steve,Thank you for your time and you feedback.Actually we are working non stop on improving our timetable data and have a weekly update now on the website. We are also working on getting more carriers on board. We will add data for Irland soon :)But this was not changed for this new rese
Thanks for the heads up :) First remark: When I want to change the date or time, I only get to see about half of the pop-up: When I drag the scrollbar, then the pop-up disappears. this is on my laptop in Chrome on Windows 10. It seems to me that this pop-up is rather long and also the bar at the bottom of the screen is taking quite some space. Also, when dragging the scrollbar, the pop-up should remain visible. You could also split the date and time settings, e.g. like DB does, so the pop-up can be smaller. Thank you for this feedback, we will redesign the date picker and find a solution.
If you use this page without logging in, it will now show the price of the supplements and that's a good thing. However, it does not do an availability check. This means you can only check availability after you've bought a pass, whereas I'd sometimes like to check availability before buying a pass, since buying the pass sometimes only makes sense if pass holder seats are available. Are there any plans to make the availability check available for people who have not bought a pass yet? Dear rvborgt,Thank you for you time testing our BETA version.The timetabel without login will only show you indication prices (so no real prices requested by a booking system). This is possible becasue the pass holder reservation prices don't change very often.We can only request the real price from a booking system if the user is logged-in and the data of all travellers is available. Our new tool also checks if you are allowed to travel on a certain route or on a specific date based on your pass dat
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