Were you able to fix this problem?we are having the same issue with one of our passes and desperately trying to find a solution.
Just had the same issue…Global pass….trying to get from Paddington to Heathrow….on the search only brings up Heathrow express journeys, even when we ticked valid with eurail pass only….attendant said no…after much searching figured out how to get on a TFL not express train…so all ok but very confusing and frustrating.
Just passed one over to you Michelle :) Cheers, Fabulous! You have been so helpful!
Also looking for our pass cover numbers. @Nanja I have sent a PM with our details. Hoping you can help or point us in the right direction.
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