Replies posted by Naratorn Wirunhchatapant

5 Replies

M
meladaRight on track
asked in Eurail & Interrail Passes

! cannot activate my mpass. What should I do?

@Naratorn Wirunhchatapant You should check in the settings of your phone that you use the Gregorian calendar. That has been the problem for other travellers from Thailand that they have used another calendar than the Gregorian.  Thanks you for this information ! I even see more Thai people asked the same question multiple times.  I think this information regarding calendar setting should have been communicated in anywhere for app manual to prevent inconvenience as it is really a common problem and look likes rare of us are able to know. Did you get the app to work? I got the app to travel. I planed to use Eurail pass for future Europe trips to economize the time of journey but I have learnt that there is a cost of achieving that.

15
Naratorn Wirunhchatapant
1 year ago
M
meladaRight on track
asked in Eurail & Interrail Passes

! cannot activate my mpass. What should I do?

@Naratorn Wirunhchatapant You should check in the settings of your phone that you use the Gregorian calendar. That has been the problem for other travellers from Thailand that they have used another calendar than the Gregorian.  Thanks you for this information ! I even see more Thai people asked the same question multiple times. I think this information regarding calendar setting should have been communicated in anywhere for app manual to prevent inconvenience as it is really a common problem and look likes rare of us are able to know.

15
Naratorn Wirunhchatapant
1 year ago
M
meladaRight on track
asked in Eurail & Interrail Passes

! cannot activate my mpass. What should I do?

Recently, It was a hell experience for me as I experienced the same problem ! and when I found my Eurail mobile pass appeared error, I search how to solve problem here and nothing are workable, Then I sent email to customer service but it has been 2 weeks until I came back to Thailand but no response so far ! I encountered many consequences of waste time since I had to line up to to get help from officer at many stations in Amsterdam and Brussels but no one could help due to error in Rail app itself. This made me waste times and money since I already reserved high speed train but I couldn’t use it when Eurail pass was not activated.  I could not cancel my reservation tickets as well because it can be cancelled in Eurail where I reserved ticket only and my surname was updated and the previous account was removed ! Finally, I had to cut my plan in many places. From this event, I decided to claim Eurail pass with 100% refundable but I will be sure that I will not take a risk to buy

15
Naratorn Wirunhchatapant
1 year ago
M
meladaRight on track
asked in Eurail & Interrail Passes

! cannot activate my mpass. What should I do?

Recently, It was a hell experience for me as I experienced the same problem ! and when I found my Eurail mobile pass appeared error, I search how to solve problem here and nothing are workable, Then I sent email to customer service but it has been 2 weeks until I came back to Thailand but no response so far ! I encountered many consequences of waste time since I had to line up to to get help from officer at many stations in Amsterdam and Brussels but no one could help due to error in Rail app itself.This made me waste times and money since I already reserved high speed train but I couldn’t use it when Eurail pass was not activated.  I could not cancel my reservation tickets as well because it can be cancelled in Eurail where I reserved ticket only and my surname was updated and the previous account was removed !Finally, I had to cut my plan in many places. From this event, I decided to claim Eurail pass with 100% refundable but I will be sure that I will not take a risk to buy the mobi

15
Naratorn Wirunhchatapant
1 year ago
Naratorn Wirunhchatapant
Naratorn WirunhchatapantRight on track
asked in Train connections & reservations

Can I use my old reservation with my newly exchanges Eurail Pass?

Thanks for information ! I made a research and found out the surname in Eurail pass should not be shorten but it was and I reserved the seats with the shorten surname before the Eurail pass got corrected. That means surname in my tickets is not anymore identical to the one in my revised Eurail pass. Is that acceptable for conductor ? Anyway my surname in billing document of reserved tickets is correct and I am thinking if it should be enough to prove I’m an owner of the tickets.I see you are from Netherlands and I’m going to this country for the first time !     

3
A
1 year ago
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