Thanks for the help, both of you. Happy to say we are on the go and the pass has worked. The customer service wrote to me last night. It seems the repeated notifications saying I hadn’t added any journeys was a bug. I still can’t quite get the app to work as I think it should, when I create a trip and click the plus, it doesn’t give me the option to add to a pass. Not sure why. However, if I search for a route in the planner and then save the journey I can add it to the trip and the pass that way, so this seems to be a workaround. One thing to note, when we got on the train and the inspector came to check the tickets, at first it looked as if they had disappeared! There were no passes showing under My Pass. I think the glitch was that I had a VPN turned on. When I turned it off, the passes reloaded. As a back up in case the mobile pass doesn’t work, we are taking screen shots of the QR code tickets so at least we can access those quickly. Haven’t tried this yet, but presumably it woul
Thanks for replying, @RemkoBak, but oh dear that has only served to make me even more worried. I’m traveling with my whole family (3 small kids!) so it’s going to be a real nightmare if our passes don’t work tomorrow. How did you solve it? As I say, I’m very confused because I thought I had finally got it working and can open the tickets in the pass and see the QR codes, but I’m receiving notification after notification telling me I haven’t added any journeys for traveling tomorrow and need to set it up, but I have no idea how. I wish there was a customer service that one could reach. Maybe I can switch to paper passes and get them sent out along our journey, crossing fingers that we can at least make it that far!
In case anyone else has the same question as me, in the end I reached customer service via Twitter. Apparently it is possible to change from mobile to paper passes, although obviously you need to allow some time for this. Alternatively, if you can reach the customer service, they can manually switch a pass to a different device if necessary, but you should allow at least 24 hours to reach them about this. Hope that helps someone! Happy travels!
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